Term and Conditions

1. Our Fashion Philosophy

Softly Dressed specializes in:

• Elegant occasionwear (Party Dresses, Occasions, Holiday Shop)
• Everyday essentials (Extraordinary Everyday, Day Dresses)
• Diverse sizing options (Curve, Modest collections)
• Seasonal specials (Earth Day, EDITS collections)
• Comfortable footwear (Flat Shoes, Heels, Boots, Sandals)

We cater to fashion-conscious women who value both style and comfort in their wardrobe choices.

2. User Responsibilities

2.1 Account Information

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized account use

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or copy site content
• Misrepresent your identity or provide false information

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in:

• Color representations (note screen variations may occur)
• Size charts (refer to individual product measurements)
• Fabric content and care instructions

If you receive an item that substantially differs from its description, please contact us immediately.

3.2 Availability

Some collections like EDITS and Holiday Shop may have limited availability. We cannot guarantee restocking of sold-out items.

3.3 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices and correct pricing errors.

4. Orders & Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased
• Cancel orders for suspected fraud or pricing errors

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store full payment details.

4.3 Shipping

Delivery options:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
• Free Shipping (orders over $50 via EMS): 15-25 business days after processing

Processing time: 1-2 business days. Delivery estimates exclude customs delays. We cannot ship to some Asian countries and remote regions.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, excluding:

• Intimate apparel (hygiene reasons)
• Final sale items from EDITS and Holiday Shop
• Items without original tags or showing wear

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and item details
3. Follow provided return instructions
4. Ship items in original packaging with tags attached

Original shipping fees are non-refundable unless the return is due to our error.

5.3 Exchanges

We gladly exchange regular-priced items for size/color alternatives from our current stock. Price differences will be adjusted accordingly.

5.4 Damaged/Incorrect Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange free return shipping and expedited replacement.

6. Intellectual Property

All content on softlydressed.com, including:

• Product designs
• Photography
• Text content
• Branding elements

are the exclusive property of Softly Dressed and protected by international copyright laws. Unauthorized use is strictly prohibited.

7. Liability Limitations

7.1 Product Use

Softly Dressed is not liable for:

• Personal injury from product use
• Any consequential damages from product use
• Color variations due to screen settings

7.2 Website Operation

We strive for continuous site availability but are not liable for:

• Temporary site unavailability
• Technical issues beyond our reasonable control
• Third-party service interruptions (payment processors, shipping carriers)

8. Privacy & Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of Dallas County, Texas.

10. Policy Updates

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or any aspect of our service:

Email: [email protected]
Mail: Softly Dressed, 1015 Formula Lane, Dallas, TX 75240 USA