At Softly Dressed, we’re committed to making your fashion journey as seamless as our glamorous collections. Whether you’re shopping for show-stopping Party Dresses, comfortable Flat Shoes, or our exclusive Earth Day specials, we want you to love every piece you order.
Shipping Information
Order Processing
We carefully handpick and package each item with love. Please allow 1-2 business days for order processing before your items ship.
Shipping Methods & Delivery Times
Standard Shipping (DHL/FedEx):
– Delivery within 10-15 business days after shipping
– Flat rate of $12.95 for all orders
– Recommended for faster delivery
Free Shipping (EMS):
– Delivery within 15-25 business days after shipping
– Free for orders over $50
– Available worldwide (excluding some Asian and remote regions)
Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently cannot ship to some Asian countries and remote regions.
Easy Returns & Exchanges
If your Maxi Dresses, Boots, or other fashion finds aren’t perfect, our hassle-free return process ensures your style stays flawless.
Key Return Details
- Return Window: 15 days from delivery date
- Accepted Payment Methods for Refunds: Visa, MasterCard, JCB, PayPal
- Original Shipping Fees: Non-refundable unless return is due to our error
Our Simple Return Process
Step 1: Initiate Your Return
Start your return within 15 days of receiving your order:
– Email [email protected] with your order number and items to return
– Our style team will respond within 24 hours with instructions
– Pack items securely in original packaging with tags attached
Step 2: Ship Your Return
Choose your return method:
– Standard Return: Ship via DHL/FedEx to:
Softly Dressed Returns
1015 Formula Lane
Dallas, TX 75240 USA
– Exchange Option: Request a prepaid label for exchanges of regular-priced items like Day Dresses or Midi Dresses
Step 3: Receive Your Refund
– Refunds processed within 3-5 business days after we receive and inspect your return
– Credit will appear on your original payment method
– International refunds may take additional 2-3 days for bank processing
Exchange Process
Found a different size or color you love in our Curve or Modest collections?
- Follow the same return process above
- Clearly state your desired exchange item(s)
- We’ll ship your new items once return is received
- Price differences will be charged/refunded as needed
Non-Returnable Items
To maintain quality standards, we cannot accept returns for:
- Intimate apparel (for hygiene reasons)
- Final sale items from our EDITS and Holiday Shop collections
- Items without original tags or showing signs of wear
Damaged or Wrong Items?
If your Partywear arrives damaged or incorrect:
- Contact us immediately at [email protected]
- Include photos of the issue
- We’ll arrange free return shipping and expedited replacement
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Softly Dressed Team,
I would like to return/exchange the following items from my recent order:
Order Number: [Insert]
Item Name(s): [e.g., “Floral Maxi Dress – Size M”]
Reason: [Fit/Quality/Other]
[For exchanges, please specify desired size/color/alternative item]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Our fashion-forward return policy reflects our commitment to your satisfaction with every Extraordinary Everyday piece from Softly Dressed. For urgent questions about your Activewear return or Heels exchange, contact our style advisors at [email protected].