Welcome to Softly Dressed’s FAQ section! We’ve compiled answers to your most common questions about our runway-inspired fashion, delivery options, and customer service. Can’t find what you’re looking for? Email our friendly team at [email protected].

About Softly Dressed

What kind of products does Softly Dressed offer?
We specialize in affordable glamour with collections ranging from partywear (like our popular Holiday Shop and Occasions dresses) to everyday essentials (such as our Extraordinary Everyday and Curve collections). Our menu includes everything from activewear to boots, dresses in all lengths (mini, midi, maxi), and stylish footwear.
What’s the style aesthetic of Softly Dressed?
Our style is runway-inspired yet wearable, blending fashion-forward designs with everyday practicality. Whether you’re looking for modest fashion, show-stopping party dresses, or comfortable flat shoes, we offer pieces that make you feel special without breaking the bank.

Ordering & Account

How do I place an order?
Simply browse our collections, select your favorite items, and proceed to checkout. You’ll receive an immediate order confirmation email with all your purchase details.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, please email [email protected] within 2 hours of placing your order with your request. We’ll do our best to accommodate you if your order hasn’t entered processing.
Do I need an account to shop?
No, you can check out as a guest! However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Shipping & Delivery

Where does Softly Dressed ship?
We ship worldwide from our Dallas headquarters! (Some Asian and remote areas may be excluded due to carrier limitations.)
What are my shipping options?
Choose what suits your timeline:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx (perfect for party dresses!)
– Free Shipping (orders over $50): 15-25 days via EMS (great for stocking up on everyday pieces)
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends/holidays) before shipping. You’ll receive a tracking email once dispatched!
Can I track my order?
Absolutely! We’ll email your tracking number as soon as your package is on its way. Track through the carrier’s website for real-time updates.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn with tags attached. Email [email protected] to initiate your return.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. The timing depends on your payment provider.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the desired item. This ensures you get your correct size or style as quickly as possible!

Payments

What payment methods do you accept?
Shop confidently with: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your data. We never store full payment details on our servers.
Why was my payment declined?
This is usually due to:
1) Insufficient funds
2) Bank security checks (contact your bank)
3) Billing/shipping address mismatch
Try again or use an alternative payment method. Still having trouble? Email us!

Style Advice

Need help styling your new pieces?
Browse our EDITS collection for curated looks, or mix our Extraordinary Everyday pieces with statement items for versatile outfits. Every delivery should feel special!
What’s trending right now?
Check our Earth Day and Holiday Shop collections for seasonal must-haves, or explore Modest and Curve lines for inclusive fashion-forward options.

Still have questions? Our Dallas-based team is happy to help at [email protected]. Happy styling from all of us at Softly Dressed!